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Shop with Confidence and Security


Online shopping has a number of advantages over traditional retail, but confidence in the website and security are key concerns for many users.

The following tips will help you to ensure you have confidence when using an online retailer.

Secure URL


A sign that you're dealing with a secure site is if it starts with https: instead of http:. This means that all information passed between the site and your browser is encrypted, so the merchant can't see it, and neither can anyone else, including hackers in-between.

You will see that out website is secure as it has the (s) in the html site:

Secure Payment Portal

We use PayPal to process all payments, therefore we never hold credit card details of our clients. This allows you rest assured that your data is being processed by one of the world's largest payment processors (PayPal) and they have some of the worlds most secure systems in keeping your personal information safe from attackers who might try to steal it. With fraud on rise, we recommend only shopping at sites with a robust security system in place - if they are holding YOUR sensitive financial data online then make sure their safety measures can keep YOU safer!


What to Avoid


Be careful when using search engines as they may not display https: sites at the top of the results. If a website demands you enter your credit card details before you can see the merchandise, it's clearly a confidence trick.


Company Search

If in doubt you should check the retailer is who they claim to be by searching for their identity through company registration services


Australia: AISC

Check Domain


This will tell you if the business is a legitimate registered company, or the domain owners through Domain Tools ( ) who'll confirm whether the site's owner is its stated owner.

Check reviews before buying online

Read any feedback from buyers and previous customers to give you confidence in where and how your personal information is used.

If the website doesn't have a reviews section, why not ask for some on their Facebook page or twitter feed? If they don't respond to these requests, it could be a sign that something is wrong.

Get everything in writing by email

Like any purchase, once you've placed your order, follow up by asking for confirmation of the details (including credit card numbers) before payment is processed.

You should also ask to be sent a dispatch notification when the item has been shipped and another by email when the goods have been delivered.

This will help give confidence in your purchase and reduce opportunities for fraud.


Be suspicious of unexpected emails or phone calls from the website

You wouldn't expect a genuine store to contact you about your order after you've made it, so be wary if they do. If somebody's having trouble with their credit card, they might ask for some personal details, but don't give out any information unless

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